Refund Policy

1. Our Commitment

BotRiders is committed to delivering quality AI-assisted work. If we do not meet the description of a service you have purchased, we will make it right — through a revision, partial refund, or full refund, depending on the circumstances.

This policy applies to all services purchased on botriders.com.

2. Refund Eligibility by Scenario

Scenario	Refund available?	Detail
You cancel within 14 days and work has not started	Full refund	We will process your refund within 5–10 business days.
You cancel after work has started (before delivery)	Partial refund	You will receive a refund for the portion of work not yet completed, assessed in good faith.
DIY deliverable has been sent but you have not accessed it	Refund at our discretion	Contact us within 14 days of purchase.
DIY deliverable has been accessed / downloaded	Not eligible	Digital deliverables that have been accessed are not refundable unless materially defective.
A scheduled session has been completed	Not eligible	Sessions that have taken place cannot be refunded.
We fail to deliver the service as described	Full or partial refund	If we cannot deliver due to our error, we will refund in full. If partial delivery was made, a proportional refund applies.
Delivery is significantly delayed beyond the stated timeline due to our fault	Partial refund or credit	Contact us and we will work out a fair resolution.
You are dissatisfied with the quality of output	Revision first, then refund review	Any included revision terms are stated in the written scope. If the delivered work does not match that scope, contact us for a remedy or refund review.
Delay caused by your failure to provide required inputs	Not eligible	If delivery is delayed because you have not provided required briefing or input materials, no refund is available for that delay.

3. How to Request a Refund

1. Email info@botriders.com with the subject line: Refund Request — Your Reference.
2. Include your order reference number (format: BR-YYYYMMDD-XXXXXX), the product(s) you are requesting a refund for, and the reason for your request.
3. We will acknowledge your request within 2 business days and respond with our decision within 5 business days.
4. When a refund is approved, we will confirm the return method and expected processing time in writing.

4. Revisions

Any included revision rounds, submission deadline, and limits are stated in the written scope before work begins. A revision does not include a new deliverable outside that scope.

5. Chargebacks

If you initiate a chargeback with your bank or payment provider before contacting us, we may be unable to resolve the matter directly. We encourage you to contact us first — disputes are almost always resolved faster and more fairly through direct communication than through a chargeback process.

Fraudulent chargebacks may result in account suspension and legal action.

6. EU / EEA Consumer Rights

If you are a consumer in the European Union or European Economic Area, you may have additional statutory rights under the EU Consumer Rights Directive, including a 14-day cooling-off period for certain digital service contracts.

However, under Article 16(m) of the EU Consumer Rights Directive, you lose the right of withdrawal for digital content once performance has begun with your consent and acknowledgement that you lose the right of withdrawal. Where applicable, we will ask for this consent during checkout.

These statutory rights apply in addition to, and do not limit, any rights granted by this policy.

7. Contact

For refund questions, please contact:

• Email: info@botriders.com
• Phone: +382 68 692 607
• Address: (Botriders) Startup Development Studio DOO, 26 Novembar BB, Ulcinj, Montenegro